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FAQ
Q: What type of bar code
scanner and receipt printer does esPos/Pro use?
A: esPos/Pro uses a keyboard wedge type bar code scanner and a standard
parallel or serial receipt printer.
Q:
The tax is not
calculating correctly, our tax rate is .0825 but it always calculates
the tax as 1 cent, why?
A:
The tax is calculated as a percentage so if your tax rate is .0825
(8.25%)you must enter it as 8.25, if not it will not calculate properly.
Q:
When I go to print an
invoice using Invoice Generator the quantify shows up as 0.00, so the
total is off, why?
A:
When we updated Invoice Generator 3 reports were not included in the
update which caused the problem with the invoice printing correctly.
This has been fixed and we have uploaded the latest correction of
Invoice Generator. For those who do not want to download the software
again we have uploaded the 3 reports in question, you can download them
and unzip them and place them in the "Reports" directory of Invoice
Generator. These file are located on the download page. 3/13/03
Q:
When I click on the
envelop icon when re-formatting a report nothing happens, why?
A:
We found out that we forgot to include the exporting DLL files required
to export any report or invoice. We have uploaded the fix to our site.
You can download the DLL files on the download page, just click the
"Crystal.zip" file. These files should be unzipped to the Windows|
System directory. We have also updated all our install programs to
included these files in the future.
Please
accept our apologies for this inconvenience.
Q: When I run the Open
Tickets reports the Call Log Statistics reports runs, why?
A:
This has been fixed, when we entered the code to run the Open Ticket
report we accidentally put the Call Log report by mistake. The updated
program has been uploaded to the site. If you are a registered user
contact tech support to get the updated program and reports. 4/6/03
Q:
When I print invoices the
right hand side gets cut off, why?
A:98%
of the time it has to do with the paper size of your printer. Our
software was not intended to be used internationally so the default
paper size is Letter(8 1/2 x11) . So if your printers default paper
size is set to A4 then you need to change it Letter. In the
other 2% we found it was a driver
issue, which can be resolved by making sure that you
have the latest drivers for your printer installed.
Q: When I pay a
invoice it shows unpaid when I run a customer statement or payment
history report. But when I look up the payment history in the "View
Payment history" module it shows paid, why?
A:
When we updated Invoice Generator, Invoice Generator Pro and esPos Pro
we forgot to also update the reports to go along with these changes. We
have updated the reports and recompiled these programs and have
uploaded them to our download area. 8/5/03
Q:
After I entered all my
inventory items they show up as inactive and I can not re-activate
them, why?
A:
This usually happens when you put a space in the part number. According
to the quick start guide the part number can
not contain any spaces and if so can cause
this problem. You need to contact tech support, they can fix this but
it will require that you send a copy of the database. This fix is for
registered users only.
Q:
When I try and edit the
tax rate or taxable item in esPos it does not save in the
database, why?
A:
This was an error in the code and has been fixed and the latest version
of esPos has been uploaded to the site. This only effected the standard
version of esPos. 3/1/04
Q:
When I create an invoice
the tax is correct but when I run the Sales Tax report the tax is
incorrect, why?
A:
The reason for this is when we updated Invoice Generator last month we
did not update the Sales Tax report. We have fixed this and have
updated the latest version of Invoice Generator including the updated
Sales Tax report. (4/7/04)
Q:
When I edit an invoice
the comment field changes do not get saved, why?
A:
When we added the ability to edit invoices we did not include the
ability to edit the comments, we have since added this capability.
(6/15/04)
Q: When I run a customer
statement or payment history the totals are off, why?
A:
For one the customer statement displays all open invoices if you make a
partial payment this will not be reflected on the customer statement
the invoice will be displayed at the original invoice total. The work
around for this is to export the report to RTF or Word format make the
changes and print the statement in question. Partial payments
being reflected on the customer statement is something we are still
working on.
Also we did have an error
in the reports that was including all invoices paid and unpaid in the
totals. This has been fixed in both reports. If you are a
registered user you can contact tech support to get the updated
Customer Statement and Customer Payment History reports. These reports
will be updated for the demos next month (7/1/04). (6/23/04) |
