esHelp Desk Pro esHelpDesk is Tech Support software for the small and home based business, standalone or on a network. It will allow you to track your support calls as well as set call priority, issue RMA's and bill work order tickets. You can also view All open and closed tickets, look up tickets by employee and see how long it takes to close a ticket and more. esHelpDesk has the following features Network Ready - 5 users Password Protected Set Employee Access Level Log New Calls Update existing Calls Issue RMA Invoice Repair Orders Pay open Invoices Re-Assign open Tickets Change open Ticket Priority Setup Inventory more... esHelpDesk Reports Billing Statement Call Log Statistics Open Tickets Open Tickets By Technician Customer List Employee List Inventory List Knowledge base Report Sales Tax Report esHelpDesk will also grow as you use it, because you can also add solutions to the database manually or via resolution of your open ticket orders. And to start you off esHelpDesk comes with 100 solutions in the Knowledge base for Windows 9x, 2000 and XP, as well as Word, Excel, Outlook and Internet Explorer issues.